Refund Policy

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As of April 21, 2025

1. General Information
   Your satisfaction is important to me. However, please note that many of my products are handmade one-of-a-kind items or digital files, which is why returns or refunds are only possible under certain conditions.

2. Return of Physical Products
   Return and Exchange Policy:
   Returns or exchanges are possible within 7 days after receiving the goods.

Returns must be announced via email to kontakt@manuelasshadowundscrapar.com in advance.

Items must be unused, undamaged, and returned in their original packaging.

The return shipping costs are the responsibility of the buyer.

No returns for:

• Personalized or custom-made goods

• Damaged or used goods

• Discounted goods or special orders

Refund:
After receiving and inspecting the return, the purchase amount – minus shipping costs – will be refunded within 14 days, provided the return conditions are met.

1. Digital Products (e.g., design papers)
   No Right of Withdrawal:
   There is no right of return for digital products once the download link has been provided. By purchasing, you explicitly waive your right of withdrawal.

2. Defective Products / Complaints
   If a product arrives damaged or is defective, please contact me within 5 days of receiving it with photos and a description of the damage at kontakt@manuelasshadowundscrapar.com. We will find a solution together – whether through a replacement, repair, or refund.